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FAQs

    Frequently Asked Questions : Table of Contents  


1. General Questions


  • href="support_faq.php#GeneralQuestions0">1.1.
    What is the difference between Unix accounts and Windows
    accounts?
  • href="support_faq.php#GeneralQuestions1">1.2.
    What do I need to use web hosting services?
  • href="support_faq.php#GeneralQuestions2">1.3.
    How do I change my billing information?
  • href="support_faq.php#GeneralQuestions3">1.4.
    How do I change my contact information?
  • href="support_faq.php#GeneralQuestions4">1.5.
    I forgot my Miva password, what should I do?
  • href="support_faq.php#GeneralQuestions5">1.6.
    Can I accept credit card on my site? Will it be secure?
  • href="support_faq.php#GeneralQuestions6">1.7.
    What is SSL?
  • href="support_faq.php#GeneralQuestions7">1.8.
    I lost my password, what should I do?
  • href="support_faq.php#GeneralQuestions8">1.9.
    What happens if I excess my data transfer limit?
  • href="support_faq.php#GeneralQuestions9">1.10.
    Can I purchase additional disk space?
  • href="support_faq.php#GeneralQuestions10">1.11.
    What happens if I purchase additional products in the middle
    of the month?


2. Mail


3. Domain Name


  • href="support_faq.php#DomainName0">3.1.
    What is a domain name?
  • href="support_faq.php#DomainName1">3.2.
    What does “register a domain name” mean?
  • href="support_faq.php#DomainName2">3.3.
    How can I get a domain name in .com, .net or .org?
  • href="support_faq.php#DomainName3">3.4.
    What is involved in registering a domain name in .com, .net
    or .org?
  • href="support_faq.php#DomainName4">3.5.
    Will my name and contact information be publicly available?
  • href="support_faq.php#DomainName5">3.6.
    How long does a domain name registration last? Can it be
    renewed?
  • href="support_faq.php#DomainName6">3.7.
    How much does a domain name registration name cost?
  • href="support_faq.php#DomainName7">3.8.
    How long does it take to register or transfer a domain name?
  • href="support_faq.php#DomainName8">3.9.
    Someone else has registered by company’s name as a .com
    domain name. What is the process for resolving my complaint?
  • href="support_faq.php#DomainName9">3.10.
    What are the rules for registration of .net and .org names?
  • href="support_faq.php#DomainName10">3.11.
    Are .com, .net, and .org domain names available for registration
    on a global basis?
  • href="support_faq.php#DomainName11">3.12.
    I’ve seen domain names ending with two-letter combinations,
    like .uk. What are the rules for registering in these domains?
  • href="support_faq.php#DomainName12">3.13.
    What is a stopgap domain?


4. FTP


5. Troubleshooting


  • href="support_faq.php#Troubleshooting0">5.1.
    When I’m trying to connect to my account using FTP, the
    system doesn’t respond for some time and then logs out with
    an error.
  • href="support_faq.php#Troubleshooting1">5.2.
    I am getting errors with FrontPage.
  • href="support_faq.php#Troubleshooting2">5.3.
    My webalizer doesn’t work. What’s the problem?
  • href="support_faq.php#Troubleshooting3">5.4.
    The online file browser shows the zips as compressed files
    and offers to decompress them, but fails to do it.
  • href="support_faq.php#Troubleshooting4">5.5.
    I get “Failed to add new resource over the hard credit”
    message when I’m trying to create a new resource.
  • href="support_faq.php#Troubleshooting5">5.6.
    ASP is not working, however the button next to this resource
    on the Domain Web Service page is set to ON.



    1. General Questions  


1.1. What is the difference
between Unix accounts and Windows accounts?
Unix provides secure and reliable environment perfect for
most of the hosting needs, but sometimes you want to take advantage
of some Windows applications such as MS Access, ASP scripting.
For that you might want to use NT.

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1.2. What do I need to use
web hosting services?
Web browser and Internet connection is all that is needed.

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1.3. How do I change my billing
information?
Go to Billing->Billing Info menu, and click
the Change Billing Info button.

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1.4. How do I change my contact
information?
Go to Acct. Preferences->Contact Info and
edit your contact information.

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1.5. I forgot my Miva password,
what should I do?
There is no way to retrieve this password, you will have to
re-install Miva.

Warning: All the data in the Miva will
be lost, including Products, Orders and other settings.

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1.6. Can I accept credit card
on my site? Will it be secure?
Yes, H-Sphere supports secure transaction protocol, such as
SSL.

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1.7. What is SSL?
The SSL security protocol provides data encryption, server
authentication, message integrity, and optional client authentication
for a TCP/IP connection. Because SSL is built into all major
browsers and web servers, simply installing a digital certificate
turns on their SSL capabilities.

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1.8. I lost my password, what
should I do?
Go to the control panel site. Click on the link “forgot your
password”, it is usually located bellow the login box, and follow
the instructions.

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1.9. What happens if I excess
my data transfer limit?
Any data transfer in excess of plan threshold will be charged
at the end of the billing period.

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1.10. Can I purchase additional
disk space?
Additional disk space can be purchased through H-Sphere.

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1.11. What happens if I purchase
additional products in the middle of the month?
Any additional resource purchases will be pro-rated accordingly.
The charge will be calculated based on the date when the resource
was purchase to the end of the billing cycle.

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    2. Mail  


2.1. I have difficulties in retrieving mail
using Netscape. I can’t log into my mail account because the
account user name now takes the form of the full e-mail address.
Write mail server login name in the Netscape preferences with
the % character instead of the @ sign, e.g. login: username%domain.com

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2.2. How do I pop in to pick up my virtual
domain email?
Virtual domain users need to use the following format for
thier user name when popping in:
	user%virtual_domain_name

Eudora might require the following syntax:
	user%virtual_domain_name@pophost

Microsoft clients may take the following syntax:
	user@virtual_domain

If you don’t include the %virtual_domain_name, vpopmail will
assume it is either a /etc/passwd user or a vpop user in ~vpopmail/users
or configured with “default domain”.

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2.3. I can’t send mail with Outlook Express.
I get a rcpthosts error.
You need to check your pop3 box before sending mail trough
the server. When the POP3 box is checked, you can send emails
within the next 15-30 minutes.

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2.4. How do I get FormMail working?
It’s a perl script. You need to add .pl as extention for CGI.
You can find it on the web options page.

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    3. Domain Name  


3.1. What is a domain name?
Domain names are the familiar, easy to remember names for
computers on the Internet (such as internic.net). They correspond
to a series of numbers (called Internet Protocol numbers) that
serve as routing addresses on the Internet. Domain names are
used generally as a convenient way of locating information and
reaching others on the Internet.

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3.2. What does “register a domain
name” mean?
The Internet domain name system (DNS) consists of a directory,
organized hierarchically, of all the domain names and their
corresponding computers registered to particular companies and
persons using the Internet. When you register a domain name,
it will be associated with the computer on the Internet you
designate during the period the registration is in effect.

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3.3. How can I get a domain name
in .com, .net or .org?
H-Sphere provides an easy way to register .com, .net or .org
domains.

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3.4. What is involved in registering
a domain name in .com, .net or .org?
To register a domain name, you will be asked to provide the
registrar you select with the various contact and technical
information that makes up the registration. H-Sphere will guide
you through the process, and will make it extremely easy. H-Sphere
will automatically contact the registrar, who will then keep
records of the contact information and submit the technical
information to a central directory known as the “registry.”
This registry provides other computers on the Internet the information
necessary to send you e-mail or to find your web site. You will
also be required to enter a registration contract with the registrar,
which sets forth the terms under which your registration is
accepted and will be maintained.

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3.5. Will my name and contact information
be publicly available?
Yes. Information about who is responsible for domain names
is publicly available to allow rapid resolution of technical
problems and to permit enforcement of consumer protection, trademark,
and other laws. The registrar will make this information available
to the public on a “Whois” site.

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3.6. How long does a domain name
registration last? Can it be renewed?
H-Sphere provides you with the ability to register and renew
the domain registrations in one-year increments, with a total
registration period limit of ten years.

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3.7. How much does a domain name
registration name cost?
The prices vary depending on the plan you select.

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3.8. How long does it take to register
or transfer a domain name?
It will take you just a few minutes to register a domain,
but it might not be available on the Internet for up to 48 hours.
This is due to the fact that Internet DNS databases are updated
only once a day, causing the delay.

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3.9. Someone else has registered
by company’s name as a .com domain name. What is the process
for resolving my complaint?
All ICANN-accredited registrars follow a uniform dispute resolution
policy. Under that policy, disputes over entitlement to a domain-name
registration are ordinarily resolved by court litigation between
the parties claiming rights to the registration. Once the court
rules who is entitled to the registration, the registrar will
implement that ruling. In disputes arising from registrations
allegedly made abusively (such as “cybersquatting” and cyberpiracy”),
the uniform policy provides an expedited administrative procedure
to allow the dispute to be resolved without the cost and delays
often encountered in court litigation. In these cases, you can
invoke the administrative procedure by filing a complaint with
one of the dispute-resolution service providers listed at http://www.icann.org/udrp/approved-providers.htm.
For more details on the uniform dispute resolution policy, see

http://www.icann.org/udrp/udrp.htm.

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3.10. What are the rules for registration
of .net and .org names?
They are the same as for .com. Traditionally, however, names
in .net have been used by organizations involved in Internet
infrastructure activities and .org is frequently used by not-for-profit
organizations.

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3.11. Are .com, .net, and .org
domain names available for registration on a global basis?
Yes. The .com, .net, and .org domains are available for registration
by Internet users across the globe. ICANN-accredited domain
name registrars are also located in various countries around
the world. To view the InterNIC list of domain name registrars
by country, click here.

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3.12. I’ve seen domain names ending
with two-letter combinations, like .uk. What are the rules for
registering in these domains?
Two letter domains, such as .uk, .de and .jp (for example),
are called country code top level domains (ccTLDs) and correspond
to a country, territory, or other geographic location. The rules
and policies for registering domain names in the ccTLDs vary
significantly and some are reserved for use by citizens of the
corresponding country. You should check with the registrar offering
ccTLD registration services regarding the specific terms and
conditions for registration. H-Sphere supports hosting of such
domains.

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3.13. What is a stopgap domain?
A stopgap domain alows to create hosting if you don`t have
any domain name. If you register with a stopgap domain, you
will get a domain name like “loginname.u1.your-base-domain”.
You can create your own web-site and access it with either the
IP (if the IP is dedicated) or the above domain name. This kind
of domain doesn`t have any registration records in the DNS.

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    4. FTP : File Transfer Protocol  


4.1. Anonymous FTP users don’t see the content
of my directory.
Anonymous FTP users can’t enter your root directory. They
can enter only the directory you dedicated for anonymous ftp
users.

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4.2. How come my virtual FTP users can browse
my root directory?
Your virtual FTP users can have access to more than one virtual
FTP directory, so you need to allow them to enter the root dir.
You can use FTP subaccounts to restrict their access to only
one directory.

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    5. Troubleshooting  


5.1. When I’m trying to connect
to my account using FTP, the system doesn’t respond for some
time and then logs out with an error.
Use FTP active mode (disable passive). It is in your computer’s
FTP configuration.

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5.2. I am getting errors with
FrontPage.
Try switching it off and back on.

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5.3. My webalizer doesn’t work.
What’s the problem?
One possible reason can be that you are approaching your disk
quota. Webalizer needs at least 2 MB unused disk space to function
properly.

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5.4. The online file browser shows
the zips as compressed files and offers to decompress them,
but fails to do it.
WebShell can decompress only those files that are located
inside the /usr/local/bin directory. If it’s not there, just
create a link.

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5.5. I get “Failed to add new
resource over the hard credit” message when I’m trying to create
a new resource.
This means you have reached your Credit Limit. For example,
you’ve used all your money on your balance if you pay by check,
or your credit card expired/was broken and failed to be charged.
In this case you’ll still be able to run your hosting account
(with recurrent and extra usage payment accrued), but you won’t
be able to create any new resource (neither paid nor free).

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5.6. ASP is not working, however
the button next to this resource on the Domain Web Service page
is set to ON.
Check if the *.asp files are not included into SSI section.
It’s a common mistake. If you set the *.asp files to be lauched
via SSI library, set ASP to OFF, delete the *.asp extension
from SSI list and then set ASP to ON again.

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This entry was posted on Tuesday, February 2nd, 2010 at 6:01 pm and is filed under FAQs. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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